Please read these terms carefully. By confirming a booking with Mi Scusi Food Pty Ltd (“Mi Scusi”), you accept the terms set out below.
Booking Conditions & Acceptance
Bookings are confirmed by returning a signed quote and/or by confirming in writing via email to your Mi Scusi Event Coordinator. On confirmation, a deposit invoice in line with Mi Scusi’s payment terms will be issued and must be paid within the stated timeframe. Should the required deposit not be received within that timeframe, Mi Scusi reserves the right to cancel the booking and release your booking date to a
Cancellation
Should the client wish to cancel a confirmed event, Mi Scusi reserves the right to retain all, or part, of the deposit to cover the reasonable administration, coordination and planning costs incurred, including the value of any business opportunities lost as a result of the cancellation. All cancellation requests must be received in writing.
90+ days prior: Non-refundable deposit retained. No additional charge.
Between 30 and 90 days: Deposit retained, plus 25% of total quoted function charges.
Between 14 and 30 days: Deposit retained, plus 50% of total quoted function charges.
Between 7 and 14 days: Deposit retained, plus 75% of total quoted function charges.
Less than 7 days: Deposit retained, plus 100% of total quoted function charges.
Postponement of Event
Requests for postponement of a booking must be received in writing. The rescheduled date must fall within 12 months of the original booking unless otherwise agreed in writing, and is subject to availability.
Mi Scusi reserves the right to charge a postponement fee of up to 50% of total estimated event costs, unless otherwise agreed. Mi Scusi reserves the right to retain the non-refundable booking fee — issued and paid as security over the date — to account for any loss of business, at the discretion of Mi Scusi at the time of postponement.
Unconfirmed Bookings
Quoted but not yet confirmed bookings will be held for a period of 1 calendar month. If the booking is not confirmed within this time, and every reasonable effort has been made to contact the client, the booking will be cancelled.
Prices & GST
Unless expressly stated otherwise on the quote, all quoted prices are exclusive of GST. Goods and Services Tax (GST) of 10% will be added to all applicable charges and shown on the relevant invoice.
All quoted prices are subject to change without notice. This includes staffing rates, equipment hire costs, and quoted costs for food, beverages and other services.
Terms of Payment
On confirmation of a booking, a deposit is required (see Deposit Schedule below). Final payment is due no later than 14 days prior to the function. Any additional charges will be invoiced post-event.
Events confirmed within 30 days of the event start date will receive a 100% deposit invoice.
Any invoice not paid within 45 days will attract interest at a rate of 8% per annum, compounding monthly.
Any costs associated with recovering overdue payments will be added to the amount due. All payments are accepted via bank transfer. Payment details are located towards the bottom of each relevant invoice, raised and sent to the client contact relating to the booking.
Deposit Schedule
On booking confirmation: Non-refundable deposit of 10% of total quoted charges or $1,500, whichever is greater.
12 weeks (≈ 84 days) prior: 50% of total quoted charges due.
4 weeks (28 days) prior: Remaining balance invoiced and quote revised to reflect final numbers. Any revision must be confirmed no later than 14 days prior.
2 weeks (14 days) prior: Payment in full is due for the services as outlined and agreed.
Up to 14 days post-event: Any additional charges, including damages and breakages, extended staff hours, and beverage or food spend.
Confirmation of Numbers
Final numbers must be confirmed no later than 14 days prior to the function. If no guaranteed number is received, the original number contracted or the final head count, whichever is greater, will be charged.
Public Holidays
Mi Scusi applies an overall surcharge of 25% on public holidays. In the event of a sudden or additional public holiday being added to the Western Australian calendar and affecting a confirmed booking, Mi Scusi reserves the right to pass on all associated costs to the client.
Functions Quoted in Advance
For functions taking place more than 12 months from the date originally quoted and/or confirmed, there may be an increase in the price of food, beverages, staffing, equipment, or in supplier pricing. Accordingly, Mi Scusi reserves the right to re-quote within the 8 months prior to the event date, if required. A price increase of up to 15% overall (and no more than 15%) may be applied at this time.
Force Majeure
Any delay or failure in performance by Mi Scusi shall be excused if and to the extent it is caused by a Force Majeure event — a cause not reasonably foreseeable or within the control of the party claiming it, including extreme weather, fires, floods, explosions, riots, accidents, governmental acts, injunctions, power failures or labour strikes.
Where a Force Majeure event prevents an event from proceeding, Mi Scusi will work with the client in good faith to postpone the booking or apply a credit towards a future event where reasonably possible, having regard to costs already incurred.
Menu Selection & Changes
Final menu selections and quote changes must be confirmed no later than 42 days prior to the confirmed function date. Requests within this timeframe will be considered at the sole discretion of Mi Scusi. We will do everything possible to facilitate requests, but not all changes can be guaranteed, and substitutions may be suggested where items are not available. In the case of supply shortages outside of our control, items may be substituted with a similar product.
Mi Scusi will not supply services and/or catering in conjunction with external food provisions unless specifically agreed to in writing, prior to the engagement of services, to ensure the highest standards of food safety and service. Mi Scusi reserves the right to cease the commencement of services should the client supply external catering outside of the agreed terms.
Dietary Requirements
Final dietary requirements must be provided no later than 14 days prior to the confirmed function date. Requests within this timeframe will be considered at the sole discretion of Mi Scusi.
Please note that menu items may contain traces of nut, egg, wheat, soy, seeds and other allergens. Due to the nature of our varied catering business and the potential for cross-contamination, Mi Scusi is unable to guarantee the absolute absence of all or any allergen ingredients in any of its menu items.
Mi Scusi will not be liable for any alleged damage or loss caused to any person arising from the consumption of food items provided, and the client will indemnify Mi Scusi in respect of all such claims, except to the extent that such loss, damage or claim is caused by the negligence or other wrongful act or omission of Mi Scusi, its officers or employees.
Equipment Hire & Use
Mi Scusi can organise any equipment required for the client’s event on the client’s behalf (the client being the “hirer”), including marquees and ancillary event equipment. The following conditions apply to all hired equipment:
All damages to, or shortages of, hire equipment will be charged to the hirer, including water damage to tables and boxes left outside, except to the extent caused by the negligence or wrongful act or omission of Mi Scusi, its officers or employees.
It is the responsibility of the hirer to return all equipment in the same condition in which it was received.
All equipment is carefully checked when packed; any loss, damage or breakage will be charged at replacement cost, including boxes, crates, cartons and packing not returned.
Equipment retained by the hirer or their guests for storage or removal of food, or for the continuation of the function after staff departure, will be subject to an additional hire charge.
Should a subsequent pick-up be required for equipment not available at the initial collection, an additional collection charge will apply to cover transport and labour.
It is the responsibility of the hirer to check the condition of equipment delivered and picked up, and to inform Mi Scusi of any discrepancies.
Where hire-only is supplied, or at an unstaffed event, a cleaning charge applies at standard staff rates for any equipment returned in an unclean state (e.g. candle wax on glasses).
Service Staff
Staffing hours and rates will be noted on the client’s event quote and Event Order documents, and apply for all staff engaged for the agreed dates and times. Should staffing hours change due to event extension or operational requirements, the client agrees to pay any additional charges related to these timing changes.
Unless otherwise stated, all staffing charges attract a minimum hourly charge of three (3) hours. Should staff be required for less than 3 hours, the client agrees to pay the minimum charge of 3 hours. Staffing rates are subject to change without prior notice; charges noted on quote documents are indicative only.
Public holiday rates apply from 12:00am on the day of the public holiday and continue until 12:00am at its conclusion. Clean-up refers to that associated with food and beverage catering only; it does not include the removal of decorations, flowers or floral equipment.
Delivery & COLLECTION
A Mi Scusi delivery and pick-up charge applies to all events. Delivery and pick-up fees vary depending on the requirements of the particular event and will be communicated via the Mi Scusi Event Coordinator.
External Hire Equipment:
Any equipment sourced on the client's behalf through a third-party hire company (including but not limited to marquees, furniture, additional glassware, coolrooms and generators) is subject to that supplier's own delivery and collection charges. These fees are additional to, and separate from, Mi Scusi's own delivery and collection, are charged to the client at cost, and will be confirmed in writing by the Mi Scusi Event Coordinator once final hire requirements are agreed. As third-party charges, they remain subject to the hire company's terms, pricing and availability.