BOOKING CONDITIONS & ACCEPTANCE OF QUOTE

The client is asked to read carefully all the provisions of the quote concerning their function. Bookings must be confirmed by returning a signed quote for services and/or in writing via email to your Mi Scusi Food Pty Ltd (hereafter ‘Mi Scusi’) Event Coordinator. A deposit invoice matching the Mi Scusi payment terms will be issued and must be paid within the required timeframe. Should the required deposit payment not be received within the required timeframe Mi Scusi reserve the right to cancel the booking.

CANCELLATION

Should the client wish to cancel a booked event, Mi Scusi reserves the right to retain all, or part thereof, of the deposit to cover reasonable administration, coordination and planning costs which have been incurred including the value of any lost business opportunities due to a cancellation. All cancellation requests must be received in writing.

90+ days prior to confirmed function date:

  • Non-refundable deposit is retained. No additional charges

Between 30-90 days prior to confirmed function date

  • Non-refundable deposit is retained.  Plus additional funds making up 25% of total quoted function charges based latest quote numbers given

Between 14-30 days prior to confirmed function date

  • Non-refundable deposit is retained. Plus additional funds making up 50% of total quoted function charges based latest quote numbers given

Between 7-14 days prior to confirmed function date

  • Non-refundable deposit is retained. Plus additional funds making up 75% of total quoted function charges based latest quote numbers given

Less than 7 days prior to confirmed function date

  • Non-refundable deposit is retained. Plus additional funds making up 100% of total quoted function charges based latest quote numbers given

POSTPONEMENT OF EVENT

  1. Requests for postponement of a booking must be received in writing. 

  2. The rescheduled booking date must be within 12 months of the original booking unless otherwise agreed upon in writing, and is subject to availability. 

  3. Mi Scusi reserves the right to charge a postponement fee of up to 50% of total estimated event costs, unless otherwise agreed upon.

  4. Mi Scusi reserves the right to hold the non-refundable booking fee, issued and paid as security over the date only, to account for the loss of business. At the discretion of Mi Scusi at the time of postponement.

UNCONFIRMED BOOKINGS

Quoted but not yet confirmed bookings will be held for a period of 1 calendar month. If not confirmed during this time, and every effort has been made to contact the client, the booking will be cancelled.

TERMS OF PAYMENT

  1. On confirmation of a booking, a deposit is required. Final payment is due no later than 14 days prior to the function. Any additional charges will be invoiced post event. 

  2. Events confirmed within 30 days of the event start date will receive a 100% deposit invoice.

  3. Any invoice not paid within 45 days will attract 8% compounding interest, any costs associated with recovering overdue payments will be added to the due amount.

  4. All payments accepted via bank transfer. Payment details located towards the bottom of each relevant invoice, raised and sent to the client contact, relating to the booking. 

  5. All quoted prices are subject to change without notice, this includes Staffing rates, equipment hire costs, and quoted costs for food, beverages and other services.

DEPOSIT SCHEDULE

TOTAL PAYABLE

On booking confirmation:

  • Non-refundable deposit of 10% of total quote charges or $1,500 (whichever is greater)

12 weeks (around 84 days) prior to confirmed function date:

  • 50% of total quoted charges 

4 weeks (28 days) prior to confirmed function date:

  • Remaining balance of total quoted charges is invoiced and balance adjust accordingly depending on final numbers, revision to quote - strictly no later than 14 days prior to the event. 2 weeks (14 days) prior to confirmed function date, payment is due in full for the service as outlined and agreed upon.

No later than 14 days post confirmed event date (unless otherwise notified by Mi Scusi):

  • Any additional charges including but not limited to damages & breakages, extended staff hours, beverage and food spend

CONFIRMATION OF NUMBERS

Final numbers must be no later than 14 confirmed prior to the function. If no guaranteed number is received, the original number contracted or final head count, whichever is greater, will be charged.

PUBLIC HOLIDAYS

Mi Scusi has an overall surcharge of 25% on public holidays. In the event of a sudden or additional public holiday being added to the Western Australian calendar and affecting the confirmed booking, Mi Scusi reserves the right to pass on all associated costs to the client.

FUNCTIONS QUOTED IN ADVANCE

For functions taking place over 12 months from the date originally quoted and/or confirmed, there may be an increase in the price of food, beverages, staffing, equipment or potential price increases by our suppliers. Therefore, for any pending or confirmed bookings, Mi Scusi reserves the right to re quote within the 8 months prior to the event date, if required. A price increase of up to 15% overall (and no more than 15%), may be applied at this time.

FORCE MAJEURE

Any delay or failure in the performance by Mi Scusi shall be excused if and to the extent caused by the occurrence of a Force Majeure. For purposes of this Contract, Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of the Party claiming Force Majeure, including extreme weather, fires, floods, explosions, riots, accidents, governmental acts, injunctions, power failures or labour strikes.

MENU SELECTION + CHANGES

Final menu selections and quote changes must be confirmed no later than 28 days prior to the confirmed function date. Requests for changes within this timeframe will be considered at the sole discretion of Mi Scusi. We will do everything possible to facilitate your requests, but not all changes can be guaranteed and substitutions may be suggested where items are not available. In the case of supply shortages outside of our control, menu and beverage items may be substituted by a similar product.

Mi Scusi Food will not supply services and/or catering in conjunction with external food provisions unless specifically agreed to in writing, prior to the engagement of services, to ensure the highest standards of food safety and service. Mi Scusi Food reserves the right to cease the commencement of services should the client supply external catering, outside of the agreed terms and conditions.

DIETARY REQUIREMENTS

  1. Final dietary requirements must be provided no later than 14 days prior to the confirmed function date. Requests for changes or additions within this timeframe will be considered at the sole discretion of Mi Scusi. We will do everything possible to facilitate your requests, but not all changes can be guaranteed and substitutions may be suggested where items are not available.

  2.  Please note that menu items may contain traces of nut, egg, wheat, soy, seeds and any other allergens. Due to the nature of our varied catering business and the potential of cross-contamination, Mi Scusi is unable to guarantee the absolute absence of all or any allergen ingredients in any of its menu items. 

  3. Mi Scusi will not be liable for any alleged damage or loss that may be caused to any person whatsoever, arising from the consumption of food items provided and the client will indemnify Mi Scusi in respect of all or any such claims for alleged damage or loss, except to the extent that such loss, damage or claim is caused by the negligence or other wrongful act or omission of Mi Scusi, its officers or employees.

EQUIPMENT HIRE AND USE

  1. Mi Scusi can organise any equipment required for the client’s event on behalf of the event client, this includes marquees, ancillary event equipment. This will be done on the clients behalf (hereinafter the hirer). 

  2. All damages to, or shortages of hire equipment will be charged to the client (the hirer) including water damage to tables and boxes left outside, except to the extent that such damage or shortage is caused by the negligence or other wrongful act or omission of Mi Scusi, its officers or employees. 

  3. It is the responsibility of the client (the hirer) to return all equipment in the same condition it was received. 

  4. All equipment will be carefully checked when packed and any loss, damage or breakage will be charged at a replacement cost, including boxes, crates, cartons and packing not returned.

  5. Mi Scusi staff will not be liable for any breakages or loss of any hire equipment whatsoever and all responsibility will rest with the client (the hirer), except to the extent that such breakage or loss is caused by the negligence or other wrongful act or omission of Mi Scusi, its officers or employees. 

  6. Equipment retained by the client (the hirer) or their guests for the storage or removal of food or continuation of the function after staff departure will be subject to an additional hire charge. 

  7. Should a subsequent pick-up be required for equipment not available at the initial time of collection, an additional collection charge will also apply, this charge covers transportation and labour costs. 

  8. It is the responsibility of the hirer to check the condition of the hire equipment being delivered to and picked up from the function site, and to inform Mi Scusi of any discrepancies. 

  9. In the event of hire only being supplied, or at an unstaffed event, a cleaning charge will apply, at standard staff rates, for any hire equipment returned in an unclean or unsatisfactory state (e.g. candle wax on glasses). 

  10. Mi Scusi will not be liable for any damage or loss caused to any person, property or animal whatsoever arising from the carriage, use or handling in any way of the goods hereby hired, except to the extent that such loss or damage is caused by the negligence or other wrongful act or omission of Mi Scusi, its officers or employees.

SERVICE STAFF 

  1. Staffing hours and rates will be noted on the client’s event quote, and Event Order documents. These rates apply for all staff engaged for the agreed dates and times. Should staffing hours change due to event extension, or due to operational requirements, the client agrees to pay any additional charges related to these timing changes. 

  2. Unless otherwise stated, all staffing charges attract a minimum hourly charge of three (3) hours. Should staff be required for less than 3 hours, the client agrees to pay the minimum staffing charge of 3 hours. 

  3. Staffing rates are subject to change without prior notice – charges noted on Quote documents are indicative only. 

  4. Public Holiday rates will apply from 12.00am on the day of the public holiday, and continue to be charged until 12:00am at the conclusion of the Public Holiday. 

  5. Mi Scusi will not be liable for any damage or loss caused to any person, property or animal whatsoever arising from the actions of its service staff, except to the extent that such loss, damage or claim is caused by the negligence or other wrongful act or omission of Mi Scusi, its officers or employees. 

  6. Clean up refers to that associated with food and beverage catering, it does not include removal of decorations, flowers & floral equipment etc.

DELIVERY & PICK UP 

  1. A Delivery and Pickup charge applies to all events. 

  2. Delivery and Pickup fees for all events will vary depending on the requirements for the particular event, and will be communicated via the Mi Scusi Event Coordinator